EASY, HASSLE-FREE RETURNS



 

 

Sincinnati Brand gladly refunds purchases accompanied by a receipt that are unworn, unwashed, odorless, and undamaged merchandise purchased in our retail store for full refund within 120 days of original purchase date. Refunds will be made in the form of the original payment.

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For purchases without a receipt, items must be in unworn, unwashed, odorless, undamaged and have the original box/packaging and tags. Purchases without a receipt are eligible for exchange or in store voucher only at the lowest selling price. Customers will need to provide a valid government-issued photo ID when returning an item(s) without a receipt.

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may be returned within 120 days of purchase if unopened, not expired, and accompanied by a receipt. Opened face masks are not eligible for return or exchange. Customized are not eligible for return or exchange. Gift cards are not eligible for return or exchange.

Customer’s name, e-mail, and zip code will be needed for all refunds and exchanges. A manager will approve all returns.

 

Please Note: We are unable to accept returns on select customized, or manufacture direct items

Want to exchange for a different item? Exchange in store or send your item back for a refund and go ahead and place a new order when you're ready!

All mailed in returns without any gift recipient information will be processed for a refund to the original form of payment.