STORE POLICY

Customer Care

At Sincinnati Brand, our customers are the heartbeat of our business. We understand that great products are only part of the equation—exceptional service completes the experience. That’s why we’ve built a comprehensive Customer Care program designed to support you at every stage of your journey with us, from browsing to unboxing and beyond.

How to Reach Us

Email Support:
- Address: SincinnatiBrand@gmail.com
- Hours: Tuesday–Saturday, 10:00 AM–4:50 PM EST
- Response Time: We aim to reply to all emails within 24 hours (often much sooner!).
Social Media Direct Messages:
- Platform: Instagram (@SincinnatiBrand)
- Availability: 7 days a week, 10:00 AM–6:00 PM EST
- Tip: For quickest resolution, include your order number and a brief description of your question or issue.
Live Chat (Coming Soon):
- Launching Q4 2025! Chat real-time with a Customer Care specialist directly on our website.
Feedback & Reviews:
- Love your purchase? Leave us a review on our website or tag us on social media. Your feedback helps us grow and serve you better!

Privacy & Safety

Your personal information is treated with the utmost confidentiality. We utilize secure checkout systems and ensure that your data is never shared with third parties. For more details, please refer to our Privacy Policy.

Wholesale Inquiries

Order Support

Order Status: Once your order is placed, you’ll receive email updates with tracking info.
Wrong Item or Damaged Product? Contact us within 7 days of delivery with your order number and a photo of the issue.
Need to Make a Change? Reach out within 1 hour of placing your order—we’ll try our best to accommodate.

Easy Returns

If something isn’t right, we’ve got you.

Returns accepted within 14 days of delivery.
Items must be unworn, unwashed, and in original condition.
Final sale items and custom pieces are non-returnable.

Payment Methods

• Credit / Debit Cards
• PAYPAL / CashApp

• Offline Payments